中智EAP携手Lyra Health，共探员工心理健康之道

Lyra Health and CIIC Guanaitong: Forging a Partnership for Employee Well-being

全球突发公共卫生事件爆发后，世界上的各种变化使得心理问题迅速成为全球性议题，如何提高员工心理健康已经成为全球企业和EAP服务商共同关注的焦点。同时，随着中国经济全球化程度的不断加深，国内企业不断拓展国际市场，国外企业也纷纷进入中国市场开展业务。在这种情况下，如何让全球各地的员工都能平等地获得有效的高质量EAP服务，已成为一个值得深入探讨的话题。

After the outbreak of COVID-19, the world has witnessed various changes, swiftly transforming mental health issues into a global concern. Enhancing employee mental well-being has become a focal point for global enterprises and Employee Assistance Program (EAP) service providers. Simultaneously, with the deepening globalization of the Chinese economy, domestic companies are expanding into international markets, and foreign enterprises are entering the Chinese market. In this context, ensuring that employees worldwide have equal access to effective, high-quality EAP services has become a topic worthy of in-depth exploration.

这样的背景下，

Against this backdrop,

中智关爱通旗下的中智EAP与国际领先员工心理健康服务商Lyra Health（以下简称“Lyra”）建立了合作关系，为Lyra在华客户提供服务。

CIIC EAP, a subsidiary of CIIC Guanaitong has established a partnership with Lyra Health, a leading international Workforce Mental Health service provider, to bring mental health and wellbeing services to Lyra customers with employees in China.

2024年1月15日至1月18日，双方在上海开展了多场交流学习，既让中智EAP深入了解到国际领先的EAP理念与实践以及Lyra在全球范围内为超过2500家企业1700万会员提供服务的宝贵经验，同时也借助国际服务商的影响力，让中智EAP、中智集团乃至中国心理健康组织在心理健康领域的贡献和创新有机会得到全球关注。

The two companies engaged in a series of exchange and learning sessions from January 15th to January 18th in Shanghai. This initiative allowed CIIC EAP to gain insights into international EAP philosophies, practices, and Lyra's valuable experience in serving over 17 million members across 2,500 customers globally. Additionally, the initiative leveraged the influence of an international EAP service provider to garner global attention for the innovative contributions of CIIC EAP, CIIC Group, and Chinese mental health organizations.

双方拥有一致的使命和愿景，共同致力于以优质的、循证的心理健康服务，为全球各地的人们带来福祉。

The two companies share a common mission and vision to bring exceptional, evidence-based mental health services to people around the world.

在为期四天的交流学习中，中智关爱通总经理潘军和中智关爱通副总经理邬文皓向Lyra代表团介绍了中智关爱通的整体状况、使命与发展目标，中智EAP总顾问史厚今、中智EAP执行总监殷实、中智EAP项目组高级经理毛寒晓则分享了中智EAP发展历程和团队状况，Lyra国际业务负责人Andrew Davies也分享了Lyra的全球化战略、发展机遇与愿景。

Over the four-day exchange and learning sessions, Mr. Pan Jun, General Manager of CIIC Guanaitong, and Mr. Wu Wenhao, Deputy General Manager, provided Lyra's delegation with an overview of CIIC Guanaitong's mission, development goals, and the current state. Further insights into CIIC EAP's development journey and team dynamics were shared by Mrs. Shi Houjin, Chief Consultant of CIIC EAP, Mr. Yin Shi, Executive Director of CIIC EAP, and Mrs. Mao Hanxiao, Program Director of CIIC EAP. Mr. Andrew Davies, Head of Lyra International also shared Lyra's global strategy, development opportunities, and vision.

为了进一步深化双方的理解与互鉴，以及实现共同成长和进步的目标，中智EAP团队和Lyra代表团就全球EAP的发展现状和趋势、面临的挑战以及应对策略等方面进行了深入的交流和探讨。通过这次研讨会，双方团队都收获了很多宝贵的经验和建议，对未来在员工心理健康服务领域的发展方向和策略有了更清晰的认识和规划。

To deepen mutual understanding, facilitate mutual learning, and achieve shared growth goals, both CIIC EAP and Lyra engaged in in-depth discussions on the current status and trends of global EAP, challenges faced, and strategies for addressing these challenges. Through this collaborative workshop, both teams gained valuable experiences and insights, developing a clearer understanding and strategic plan for the future of employee mental health services.

为了让Lyra代表团更好地了解中国企业在员工关怀方面所做的努力和创新，中智EAP团队还带领Lyra代表团参观了中智关爱通上海职场。在参观过程中，中智EAP团队为Lyra代表团详细介绍了中智关爱通在员工福利和关怀方面的一系列措施和实践，包括提供心理咨询、健康咨询、员工培训、年货大街等多元化服务。这些措施不仅体现了中智关爱通对员工健康和幸福的关注，也为Lyra代表团提供了一个了解中国企业文化和员工关怀的重要窗口。

In an effort to showcase the efforts and innovations made by Chinese enterprises in employee care, the CIIC EAP team guided Lyra's delegation on a tour of the Shanghai workplace of CIIC Guanaitong. During the visit, CIIC EAP detailed a series of measures and practices related to employee welfare and care, including diverse services such as psychological counseling, health consultations, employee training, and the Lunar New Year's Shopping Street. These initiatives not only reflected CIIC Guanaitong's commitment to employee health and happiness but also provided Lyra's delegation with a crucial window into understanding Chinese corporate culture and employee care practices.

在近期的沟通交流中，中智EAP与Lyra在以下几个方面达成了共识：

As part of the two companies’ relationship, CIIC EAP and Lyra have reached shared commitments on several key aspects:

一、提供以技术为驱动的高质量心理健康服务

Providing Technology-Driven, High-Quality Mental Health Services:

在心理服务需求日益增加的今天，保持高标准、高质量的服务是双方为客户提供服务的坚守与底线。为了满足不同客户的需求和期望，提高服务质量和水平，也需要运用与时俱进的技术力量不断创新服务方式和方法，这将有利于为更多人提供优质的心理健康服务。

With the increasing demand for mental health services, maintaining high standards and quality services is a shared commitment. Both parties recognize the need to continuously innovate service methods using state-of-the-art technology to meet the diverse needs and expectations of clients.

二、保持国际化、高标准、本土化的服务质量

Maintaining International, High Standards, and Localized Service Quality:

心理健康服务不能只是简单地照搬国际标准，也需要考虑到不同文化背景下的文化差异和社会背景。因此在服务过程中，既要保证国际化、高标准的服务质量，同时也要考虑到不同国家和地区的文化差异，尊重和适应本地的文化习俗，以更加贴近当地实际需求的方式提供心理健康服务。

Mental health services should not be a mere replication of international standards but should consider cultural differences and societal backgrounds. Both parties acknowledge the importance of ensuring international, high-standard service quality while respecting and adapting to local cultural customs to provide mental health services that align with local needs.

三、推动让心理健康服务平等惠及每位员工

Promoting Equal Access to Mental Health Services for All Employees:

企业需要将员工的心理健康问题视为与业务发展同等重要的问题，并采取积极的态度来解决这些问题。EAP服务商更需要从员工的角度出发，为每一位员工提供更加全面、优质的心理健康服务，帮助他们在工作和生活中保持健康心态。

Enterprises need to treat employees' mental health issues as equally important as business development. EAP service providers should focus on providing comprehensive, high-quality mental health services for every employee, helping them maintain a healthy mindset in both work and life.

这次交流研讨和实地参观考察，为中智EAP与Lyra未来在员工心理健康服务领域的合作打下了坚实的基础。

This exchange and exploration have laid a solid foundation for future collaboration between CIIC EAP and Lyra in the field of employee mental health services.

双方团队代表都表示，未来将继续保持深入交流和合作，提高心理健康服务的水平和质量，共同为企业和员工的心理健康服务做出更大的贡献，并积极参与国际合作和交流，推动全球心理健康事业的发展。

Both teams express their commitment to continued in-depth communication and cooperation, elevating the level and quality of mental health services. They aim to make significant contributions to the mental well-being of both enterprises and employees while actively participating in international cooperation and exchanges to promote the global development of mental health initiatives.